In order to better facilitate the support of our products, Explosive New Amazing Parrot Training System FAQ Library offers you these Frequently Asked Questions, catagorized so that you can more easily find solutions to common problems you might be encountering.

Download Related Help

1. I have been trying for days to get training e-book but I keep getting error messages stating that the site is either unavailable or cannot be found. How do I report such a site error?

2. I was not able to download your parrot training e-books I just purchased. How do I get it?

3. I have been able to download only the 1st book of your parrot training course. Every time it sends me back to the sales page when I click to download the rest of the books and and am asked to pay all over again. How do I get the missing e-books?

4. I couldn’t download the entire package I paid for. What do I do now?

5. I have purchased your parrot training e-books but it got deleted off my computer. Could you please resend me the page from where I can download it again?

6. I've put wrong email address in the order form by mistake and as a result I couldn't receive any of the download links you have sent to me. What shall I do now?

7. I only received 2 mini course e-mails from you, day 1 & day 5. How do I get the rest of the mails?

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1. I have been trying for days to get the training e-book but I keep getting error messages stating that the site is either unavailable or cannot be found. . How do I report such a site error?

Ans : We are sorry for your inconvenience.You can refresh the screen for a few times or wait for a few minutes and try later. Sometimes a number of open programs may also hinder the customer from entering into our site. Close down some programs and try again.

Whilst we have made every effort to ensure that this website is error free, there will undoubtedly be occasions where an error has slipped through the net. If you wish to report any errors on this site, please use send us a description of the error to our webmaster. We'll correct them as quickly as possible.

Further, for download problem see answer of Q2.

2. I was not able to download your parrot training e-books I just purchased. How do I get it?

Ans : Please check the product list to find out the product you ordered for and submit your email and order details. If your information is found to be correct, we will try to send you the download link as soon as possible.

3. I have been able to download only the 1st book of your parrot training course. Every time it sends me back to the sales page when I click to download the rest of the books and am asked to pay all over again. How do I get the missing e-books?

Ans : It is very unlikely that you are asked to pay while downloading as we offer the download options only when your card has been charged successfully. To check whether we have received your order successfully, click here (the form above) to enter your email id and get the download links of your missing ebook through your email.

If still your problem persists, go to Contact Us link and email us your concern.

4. I couldn’t download the entire package I paid for. What do I do now?

Ans : Probably, this is due to the bandwidth problem. Our bandwidth is not infinite. At all times, there are roughly 250-500 file transfers going on simultaneously. If everyone downloads many files at the same time, you can well imagine that the average download speed per person would be worse. Download only one file at a time. Do not use download boosters such as Download Accelerator. If you're still having troubles downloading our product, please contact us here.

5. I have purchased your training e-books but it got deleted off my computer. Could you please take me to the page from where I can download it again.

Ans : Please check the product list to find out the training ebooks you ordered for and submit your email and order details. If your information is found to be correct, you will be immediately directed to the download page.

If you're having troubles downloading our product from this page, please contact us here.

6. I've put wrong email address in the order form by mistake and as a result I couldn't receive any of the download links you have sent to me. What shall I do now?

Ans : We need some detail information for the updation of your email id. All these information are required to get confirmed that you are our genuine customer. This is necessary for the privacy and security for our order database. Once the information matches our database, we will update your email id. Fill up the following form to update your email id:

For download link, click here.

7. I only received 2 mini course e-mails from you, day 1 & day 5. How do I get the rest of the mails?

Ans : Fill up the following form carefully to get the your rest of the mini course mails:

Payment Related Help

1. How will a charge appear on my statement?

2. I think I have paid twice for the same product. What shall I do now?

3. I do not want to make payment for my order through PayPal. Do you accept payment through discover card ?

4. My credit card is not being accepted.

5. I don't want to pay by credit card. Can I pay by check or money order?

6. Haven’t received my order yet but my credit card has been billed.

7. For what product am I been charged for?

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1. How will a charge appear on my statement?

Ans : This is very important to remember! Depending on how you ordered, the charge should appear as "SecureWebBilling.com"/ " www.SecureWebBi "or "PayPal" on your credit card statement. If you have a question about a charge, contact our Customer Care Team via the Contact Form or by phone.

If you have ordered through our Clickbank payment gateway, the charge will appear as CLKBANK*COM.

2. I think I have paid twice for the same product. What shall I do now?

Ans : All double or more payments are immediately refunded after a brief check to ensure that the payments are genuinely received.

Fill up the following form and we will let you know the status.

3. I do not want to make payment for my order through PayPal. Do you accept payment through discover card ?

Ans : If you don’t have any account with PayPal, you can pay through your discover card.

4. My credit card is not being accepted.

Ans : Your credit card may not be accepted for a number of reasons - we have listed a

number of these reasons below to help you identify the problem.

i). You may have forgotten to enter the 3 digit CVV2 number.

ii) Your bank may have an older billing address on file.

iii) Your transaction may be declined or held if you are using a Credit Card in a differrent Country to the one it was issued in (e.g. if you are using a Credit Card in USA that was issued in the Europe).

iv) Your Credit Card may have either reached it's maximum credit limit or daily transaction limit.

v) Your bank may have disabled internet transactions.

vi) Your credit card may have expired. You can try paying through our alternative payment gateway (Clickbank) here.

5. I don't want to pay by credit card. Can I pay by check or money order?

Ans : We are sorry. We still do not accept a check or money order.

If you don't want to pay by credit card, you can pay through Paypal. You simply need to select AMEX as your card type in the order form.

6. Haven’t received my order yet but my credit card has been billed.

Ans : When you buy a product, the download instructions will be emailed to you. If you have paid by Paypal, sometimes there is a delay before we are notified of your payment.

Furnish your order details here and we will display you the download link

7. For what product am I been charged for?

Ans : Please enter your email id (exactly what you used while ordering) to know which product you have ordered from whom.

Pre-Purchase Queries:

1. I tried to order your Parrot Training e-book , but was having trouble. What do I do now?

2. What happens after I place my order online?

3. Can I use my free e-mail address?

4. I can't contact you by email. What shall I do?

5. I've never ordered on-line before. I am afraid that it may be unsafe.

6. I am getting daily emails from Nathalie Roberts. Please ensure that I am not charged or billed for whatever.

7. Is everything online or available in paperback?

8. Does your training course come with a money back guarantee?

9. What does your New Amazing Training Course contain?

10. How do I know that your training course is particularly suitable for my parrot?

11. I am immobilized. Will this membership be just as useful to me?

12. Is your training course available for monthly subscription or do I pay only once?

13. What does your Mini Course mails contain?

14. I live in a very remote country where I cannot access to the Credit card in order to make a purchase of your training couse.

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1. I tried to order your Parrot Training e-book , but was having trouble. What do I do now?

Ans : 1. To place your order online right now, first you need to select the species name for which you want to purchase our training e-book. You will get an order form. Please be sure to carefully fill out all personal information fields in the order form.

2. It is especially important to enter the correct e-mail address because all important information regarding your order, your receipt, and generally the product you ordered itself, will be sent to this e-mail address. We recommend carefully entering the address twice to avoid any errors and to avoid delays in processing your order.

3. Lastly, please select your card type and CC details..

4. Click on "Submit" to submit your order. You will then see a final order confirmation page.

5. Depending on how you ordered, you will see a charge from"SecureWebBilling.com"/ " www.SecureWebBi "or "PayPal" on your credit card statement.

2. What happens after I place my order online?

Ans : If the information you enter in the order form is found to be correct , you will receive a order confirmation email containing the download links immediately after you place your order online. You simply need to click the links emailed to you to download our training guide.

If you chose to pay by credit / debit card, your order will be processed immediately.

If you chose a different payment option, you will receive detailed information with your order confirmation that explains how to effect payment. Orders are processed once payment has been received.

If you do not receive an order confirmation after you have submitted your order, please contact customer service.

3. Can I use my free e-mail address?

Ans : You will receive important information and receipts via e-mail. Products are usually delivered by e-mail as well. You are welcome to use your free e-mail address when placing your order.

4. I can't contact you by email. What shall I do?

Ans : Our FAQ is very exhaustive. You can go through it to see if you get your question answered . If not, you are always free to send your queries or comments to us by filling-up the following form. However, it may take upto 3 business days to answer your query.

5. I've never ordered on-line before. I am afraid that it may be unsafe.

Ans: Please have no worries about ordering online from us. We use a very secure payment gateway and all your credit card information is encrypted many times over using Secured Socket Layer (SSL) technology. This means that your credit card information is 100% safe and secure as it travels over the internet to you. The most important feature of the payment gateway is that even we do not come to know any thing about your credit card.

6. I am getting daily emails from Nathalie Roberts. Please ensure that I am not charged or billed for whatever.

Ans : Unless you fill up the order form with your credit card details, you will not be charged for anything.

The email newsletters you are getting every week are meant to help you with various aspects of parrot care and upbringing and also to keep you abreast of the latest product launches for the benefit of your parrot. You can safely open the emails, follow the link to our Product Reviews and learn more about training and taking care of your parrot.

7. Is your training guide online or available in paperback?

Ans : Our training guide is not available in paperback.

The sets of e-books contained in the training guide are available in easy-to-download PDF formats. You can download these ebooks to your computer and read them at leisure. You need not be online then.

Also, you can take print outs of these ebooks.

8. Does your training guide come with a money back guarantee?

Ans: Yes. We do give a money back guarantee.

We are absolutely confident that our training guide will help you train your in no time at all. However, we will offer a money back guarantee just to take all the risks from your purchase.

Risks are ours. Gains are yours. And we are absolutely sure that you would love our membership site and the content in it.

9. What does your New Amazing Parrot Training Course contain?

Ans : Our New Amazing Parrot Training Course contains thousands of proven parrot training secrets and tips for training your parrot like a pro. It is a brand new digital book covering every last deatils to have a happier, healthier, playful, well behaved, and more affectionate Parrot. You can easily download the PDF file of this book to your machine.

10. How do I know that your training course is particularly suitable for my parrot?

Ans : Read the sales copy and you will know that we have addressed almost all the issues that any parrot owner faces. We have handled common problems like biting, screaming, pooping here and there, handling aggressiveness and tantrums at their adolescent ages. You will learn about Parrot Diet and we show you how to make your bird perform tricks. Even after this, you face problems with your parrot, you can write to us and we will get back to you.

11. I am immobilized. Will this training course be just as useful to me?

Ans : Of course, this training course will be extremely helpful for you . You don’t have to go anywhere, you don’t have to join a club. You can get all the valuable, proven tips right at your home on your computer.

12. Is your training course available for monthly subscription or do I pay only once?

Ans It is a one-time subscription. You have to pay only once to get the entire set of ebooks contained in the training course. Once you purchase our training course, it will be yours forever.

13. What does your Mini Course mails contain?

Ans : It is an absolutely free course, especially designed for the parrot lovers. You can sign up for the free newsletters to get the parrot secrets sent to your email Inbox, every week. In case you do not wish to receive any further newsletter from us, you will always have the option to unsubscribe from the link provided in every email you receive. . Once you purchase our training course, it will be yours forever.

14. I live in a very remote country where I cannot access to the Credit card in order to make a purchase of your training couse.

Ans: At this point of time, we only accept payments through credit card. There is no other way of making payment and getting access to the Training course.

Miscellaneous

1. I have just ordered your Parrot Training e-books and step 1 says to fax you. I neither have any idea how to do this nor do I have such facility. Please advise.

2. Unfortunately I do not have my parrot any more. So, I don’t want to receive any more mails form you. What do I do now?

3. I'm looking for a particular breed of parrot . Can you give me a list of breeders?

5. What is your cancellation and refund policy?

6. I want to cancel my subscription. What do I do?

7. How do I get my parrot to stop biting and screaming and to do some tricks?

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1. I have just ordered your Parrot Training e-books and step 1 says to fax you. I neither have any idea how to do this nor do I have such facility. Please advise.

Ans : We need a fax copy of the order details under your signature as per the requirements of our Payment Gateway to keep a hard copy of your Order. But they are not essential to complete the Order. You are eligible to receive your download links even without faxing the document.

If you have a scanner, you can sign the document, scan it and send it to us by email.

2. Unfortunately I do not have my parrot any more. So, I don’t want to receive any more mails from you. What do I do now?

Ans : We are very sorry to hear that.You can choose to decide when you no longer need further emails or newsletters from us. Simply click on the Unsubscribe link available below all our newsletters and emails from Nathalie and that would stop all future mailings from us.

In case, you plan to adopt another parrot later on, we are always there for you. You simply need to contact us to be added to our mailing list again.

3. I'm looking for a particular breed of parrot. Can you give me a list of breeders?

Ans : Sorry. We do not have such information.

5. What is your cancellation and refund policy?

Ans : We have a very clear and simple refund policy that is required to be followed by all customers seeking a refund. The policy is mentioned in the Terms of Use section of our website (https://www.parrotsecrets.com/termsofuse.html). Clause IV of this section gives in detail the refund policy that you should follow. The day when we receive intimation to this effect, the refund would be issued immediately.

6. I want to cancel my subscription. What do I do?

Ans : Please click on the Unsubscribe link at the bottom of the email that you received from our end to unsubscribe. This will permanently remove your email id from our mailing list.

7. How do I get my parrot to stop biting and screaming and to do some tricks?

Ans : We do not give answers to such personal questions. You may visit our website
(www.parrotsecrets.com) and try our products. We hope you will definitely find your solution.